Claim Solutions
Providing a Specialist Insurance Claims Service

 

 

 

 

 

 

 



Susan Kelly has been involved in the preparation of insurance claims for 13 years. Prior to this she was an auditor.

Her skills are available to you as an essential link between the insured, the loss adjuster and the insurer.

A detailed Curriculum Vitae is below.

Education

  • Bachelor of Business (Accounting)
  • Certified Practising Accountant
  • Fellow of the Australian and New Zealand Institute of Insurance and Finance
  • Master of Business Administration

Current Professional Memberships

  • Member of the Australian Society of CPAs

Industry Association Appointments

  • President - The Association for Women Insurance Inc. 1997/98 and 1998/99
  • Committee member - The Australian Insurance Institute (Vic) Property Insurance Group 1998, 1999
  • Committee Member - The Australian Insurance Law Association 1997 & 1998
  • Treasurer - The Association for Women in Insurance Inc. 1994 to 1997, 2000, 2001

Professional Experience

  • Quantification of Insurance Claims (Industrial Special Risks, Business Interruption, Material Damage, Fidelity Guarantee, Product Liability)
  • Quantification of Economic Loss Claims
  • Insurance Programme Review
  • Insurance Tenders
  • Declared Value Reviews
  • Risk Management Reviews
  • Independent Insurance Advice
  • Expert Witness Reports and Evidence
  • Training for Staff (Brokers and Insurers)

Assignment Highlights

  • Qenos - Bushfire December 2002
  • The Oberoi, Mauritius - International policy review and claim 2003
  • YMCA of Canberra - Bushfire 18 January 2003
  • Berri - Supplier Extension claim 2001
  • Fildes Pty Ltd - ISR Fire claim 2001
  • Numerous claims arising from the Victorian Gas Crisis including manufacturing, motor vehicle, transport, livestock, retail industries
  • Connex Group - train accident July 2000
  • Hard Rock Cafe Sydney Fire July 1999
  • Numerous Sydney hail storm claims
  • Katherine Floods 28 January 1998 - numerous commercial claims

Industry Presentations

AILA and NZILA Conference October 1996
Joint AILA and New Zealand Insurance Law Associations Conference in Wellington New Zealand. The topic was Alternate Dispute Resolution of Insurance Claims and included discussion of the Insurance Enquiries and Complaints Scheme, the similarities of Australian and New Zealand schemes, the UK experience and court enforced mediations.

Journal of Business Continuity January 1997
Business Continuity Planning Seminar run by the Journal of Business Continuity. Susan presented a discussion on risk management, business interruption, the importance of adequate cover, self insurance and claims experience.

Australian Insurance Institute (Vic) Inc
1 May 1997, 19 November 1997, 6 May 1998 & 21 September 1999
Industry training seminars on Business Interruption Insurance for the Australian Insurance Institute if Victoria (AIIV). Susan presented these full day seminars and was ranked by participants as the best external presenter for the AIIV in 1997 and 1998.

The Association of Risk and Insurance Managers of Australasia Limited (ARIMA) - National Conference November 1998
This half day presentation discussed Business Interruption insurance and case studied the Katherine Floods and the ESSO gas outage. A Practical application of setting Declared Values was also provided.

Insurance Diploma Course 2001
Review of and input to Insurance Diploma - Commercial Lines Underwriting- Property course material.

 

 

   


Explosion, Storm, Fire, Flood, Energy Crisis. Let us find the solution to your/your client's claim.

 

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Claim Solutions: Providing a Specialist Insurance Claims Service

Claim Solutions Pty LTD Level 8, 350 Collins Street Melbourne Victoria 3000
Telephone: 61 3 9642 8578 Facsimile: 61 3 9642 2184
e-Mail: info@claimsolutions.com.au